FAQs

What is Raven Reads?

Raven Reads an Indigenous subscription box and digital community that connects global subscribers with authentic Indigenous cultural items and educational content. We ship around the world and we are 100% Indigenous (Métis) owned and operated.



How much does Raven Reads cost?

There are two different Raven Reads boxes to choose from, one for adults and one for kids. The kids boxes are appropriate for ages 9 and under.

Adult: There are three (3) different plans to choose from. Seasonal plans are $88.49 plus tax, and you are billed every three (3) months. Pre-paid bi-annual plans are $173.20 plus tax, and you pay for two (2) deliveries upfront. Pre-paid annual plans are $1341.36 plus tax, and you pay for four (4) deliveries upfront.

Kids: There are three (3) different plans to choose from. Seasonal plans are $70.49 plus tax, and you are billed every three (3) months. Pre-paid bi-annual plans are $133.99 plus tax, and you pay for two (2) deliveries upfront. Pre-paid annual plans are $261.99 plus tax, and you pay for four (4) deliveries upfront.

All plans and shipping costs are in Canadian dollars. If you live outside of Canada, your bank will automatically convert the charge into your local currency. Exchange rates may apply. Shipping rates are subject to change.



How much does shipping cost?

Shipping rates vary depending on your location.
Shipping to Canada is a flat rate of $14.00.
Shipping to the USA is a variable rate calculated at check out.
All prices are in CAD and are subject to change.

We are currently testing international shipping to Europe and Australia.



Billing and Renewals

When you sign up to Raven Reads you will be charged immediately for the subscription model you have chosen (seasonal, bi-annual, or annual). Once your subscription cycle is over, you will be re-billed for the same cycle until you decide to switch to a different plan or cancel your subscription.

For example:

Seasonal plans: Renewals take place on the 1st of each season. You will be charged for one delivery, unless you have changed your plan.

Bi-annual plans: Renewals take place on the 1st of the month every 6 months, for the delivery of 2 boxes. You will be charged again after another 6 months, unless you have changed your plan.

Annual plans: Renewals take place on the 1st of the month once a year for the delivery of 4 boxes. You will be charged again every year, unless you have changed your plan.

**NOTE** If you are ordering bi-annual or annual packages please note that you will be charged 2 or 4 times the shipping rate to account for multiple shipments.



Refund/Return Policy

Things of note to remember when deciding to order a Raven Reads subscription/gift:

If your account has renewed (your card has been charged) and you do not wish to receive the box(es) that you've paid for, please contact support@ravenreads.org as soon as possible to let us know.

We are happy to give refunds for unshipped boxes, but once a box has shipped we cannot give refunds.

We do not offer refunds if you receive a book/item that you are not interested in. If that happens, we hope you have a friend whom you can gift the item to!

Keep an eye on our social media accounts, as well as our newsletter, as we announce upcoming themes and give hints as to what you can expect from each box. This can help you decide whether or not to skip a box if it doesn't interest you.

We cannot accept returns, regardless of whether the box has been opened or not.

If you receive a damaged item, please send us a photo of the damage to support@ravenreads.org and we will be happy to ship you a replacement!



What age do you recommend Raven Reads for?

The novels we include in our Adult boxes are categorized as Adult, and as such are recommended for ages 18 and up. It largely depends on the maturity level of the reader.
Some children younger than 18 would probably love Raven Reads and the books we select.

For younger children we recommend our Raven Reads Jr. box which is for ages 9 and under.


We recommend taking a look at our Past Boxes page, to see everything we've mailed in the past. Hopefully that will help your decide if our service is right for the reader you have in mind!

If you are concerned about a certain theme or book, we are always here to answer any questions you may have.



What comes inside a Raven Reads?

Every Adult Raven Reads subscription box contains a carefully curated book written by an Indigenous author, a letter from the author or box curator, one printed culture card teaching you about an Indigenous culture from around the world, one Indigenous hand-made craft or art piece, and one literature-themed trinket. We spend many weeks carefully researching books and products from Indigenous artists and entrepreneurs around the globe!

Our Raven Reads Jr. comes with 2-3 books plus one special bookish gift.



When will I be billed?

If this is your first time signing up, you will be billed immediately for your first subscription. After that, you will be billed on the 1st of the month for your next cycle. 


What if I purchase a box after the next box is sold out?

If you purchase a subscription after the 15th cut off then you will still receive the correct number of boxes, however you will not receive a box until the next one is sent. For example, if you purchased a subscription after December 15th (the cut off for January) your first box will be the April box. You will still receive 4 boxes with an annual subscription, 2 with the bi-annual subscription, etc.



How do I get included in a future Raven Reads box?

We are always on the look out for new and exciting books and giftware. To submit your information please email us at support@ravenreads.org While we are not able to responding to all inquiries right away, we are sure to record your information for consideration in future boxes.