Billing & Renewals
When you sign up to Raven Reads you will be charged immediately for the subscription model you have chosen (seasonal, bi-annual, or annual). Once your subscription cycle is over, you will be re-billed for the same cycle until you decide to switch to a different plan or cancel your subscription.
We ship boxes every January, April, July and October. If your subscription is due to renew, payment will be processed on the 1st of that shipping month.
Seasonal plans: Renewals take place on the 1st of each season (e.g. shipping month). You will be charged for one delivery, unless you have changed your plan. For example, if you purchase a seasonal subscription on May 15, your first box shipped will be the July box. Your next renewal charge will be October 1.
Bi-annual plans: Renewals take place on the 1st of the shipping month every 6 months, for the delivery of 2 boxes. You will be charged again after another 6 months, unless you have changed your plan. For example, if you purchased a bi-annual subscription (2 boxes) on June 12th, your first box shipped will be the July box and your second box will be the October box. Your bi-annual subscription will renewal the following January 1.
Annual plans: Renewals take place on the 1st of the month once a year for the delivery of 4 boxes. You will be charged again every year, unless you have changed your plan. For example, if you purchased an annual subscription (4 boxes) on August 5th, your first box shipped will be the October box, your second box will be the January box, your third box will be the April box, and your fourth box will be the July box. Your annual subscription will renewal the following October 1.
**NOTE** If you are ordering bi-annual or annual packages please note that you will be charged 2 or 4 times the shipping rate to account for multiple shipments.
If you are expecting to receive your first box, or you are changing your address during a shipping month (January, April, July, October), please contact email@example.com BEFORE you recieve your shipping notification and we will make the change for you.
If you have received more than one box in the past, and are a recurring subscriber, you can sign into your account and select “Manage Subscriptions” and then update your old shipping address to the new one and click save. You can also update your billing address here.
If you’re unsure, you can also email firstname.lastname@example.org to verify the change was completed correctly.
To cancel your subscription before it renews, please visit your account page to log into your account. Here you can easily cancel or skip before the next renewal occurs. Click here for a more detailed guide on how to cancel your subscriptions on your account page.
If you have a prepaid account and you cancel your account before receiving your remaining boxes, you will not be refunded for those remaining boxes. We will continue to send you the boxes unless you have directed us not to do so.
You purchased an annual subscription (4 boxes) and have so far received one (1) box. If you cancel your subscription you will not be refunded the remaining 3 boxes. We will continue to send you those 3 boxes at the appropriate time.
Authors & Vendors
I am an Indigenous business, how do I get my products featured in your boxes?
To submit your products for consideration in one of our future boxes please send us an email at email@example.com You must be willing to send us a sample of the items you would like us to review. Please note that due to the volume of inquiries we receive we may not be able to respond to every inquiry.
I am an Indigenous author, how do I get my book featured in your boxes?
Raven Reads sources new release fictional novels and children picture books written or illustrated by Indigenous authors and illustrators. We typically work directly with publishers and prefer to feature books that are a new release. If you would like to send an advanced reading copy or sample of your book please contact us at firstname.lastname@example.org or have your publisher reach out to us.
Things of note to remember when deciding to order a Raven Reads subscription/gift:
If your account has renewed (your card has been charged) and you do not wish to receive the box(es) that you've paid for, please contact email@example.com as soon as possible to let us know.
We are happy to give refunds for unshipped boxes UP TO TWO WEEKS AFTER THE RENEWAL DATE. Once a box has shipped we cannot give refunds.
We do not offer refunds if you receive a book/item that you are not interested in. If that happens, we hope you have a friend whom you can gift the item to!
Keep an eye on our social media accounts, as well as our newsletter, as we announce upcoming themes and give hints as to what you can expect from each box. This can help you decide whether or not to skip a box if it doesn't interest you.
We cannot accept returns, regardless of whether the box has been opened or not.
If you receive a damaged item, please send us a photo of the damage to firstname.lastname@example.org and we will be happy to ship you a replacement!
If our shipper (Canada Post) indicates that they have delivered the box but the box cannot be found, we are unable to assist with this. Please contact Canada Post to begin a trace using your shipping information sent to your email when your box ships. Canada Post may leave boxes on the front door step of your home and we cannot be responsible should the box be stolen. If a claim is required, then Canada Post may direct us to become involved in which we are happy to file a claim in the event Canada Post is likely at fault for the missing package.
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Don't hesitate to contact us.